Cancellation policy

Subscription & Automatic Renewal Policy

Automatic Renewal Terms
Some products on our site are offered as subscriptions. When you enroll in a subscription, you agree to recurring charges at the price and frequency disclosed at checkout unless you cancel in accordance with this policy.
By purchasing a subscription, you authorize us to automatically charge your selected payment method for each billing period until the subscription is canceled in accordance with this policy.
All subscriptions include a 2-shipment minimum, as described in the Cancellation Policy below.
All material subscription terms, including pricing, billing frequency, the 2-shipment minimum, and cancellation instructions, are presented clearly before purchase.

Billing & Renewal
Subscriptions are billed on a recurring basis according to the billing period selected at checkout. Your payment method will be charged at the start of each billing period unless the subscription is canceled before the current billing cycle ends.
Once a billing period begins, the charge for that period is considered final and the associated order enters processing and fulfillment.

Cancellation Policy
All subscriptions include a 2-shipment minimum. You can request cancellation after 30 days from the date of your initial order, from your account, by email, or by chat. If you cancel before your 2nd shipment, your cancellation is confirmed right away and your 2nd shipment will be processed and shipped at your subscription price. You won't be charged again after that. After your 2nd shipment, you can cancel with no further charges.
Cancellation takes effect at the end of the current billing period. Canceling a subscription stops all future renewals and charges after the current billing cycle.
Canceling a subscription does not cancel or refund charges that have already been processed for the current billing period.

Charges After Renewal
If a subscription renewal charge has already been processed, a new billing cycle has begun.
If you contact us after a renewal charge occurs and your subscription is past its 2-shipment minimum, we can cancel your subscription to prevent future billing. However:
• The charge for the current billing cycle will not be reversed
• The order associated with that billing cycle will still be processed and fulfilled
• Cancellation applies to future renewals only
This applies even if the order has not yet shipped, as the billing cycle has already started.

Refunds & Returns
Refunds are not issued automatically for subscription orders once a billing cycle has begun. Charges for the 2-shipment minimum are non-refundable.
If you are dissatisfied with a product received through a subscription renewal, you may request a return in accordance with our 30-day return policy. Once the product is received within the return window and meets return requirements, a refund may be issued based on that policy.
Canceling a subscription does not automatically qualify an order for a refund.

Promotional & Introductory Offers
From time to time, we may offer subscription promotions, including free or discounted introductory periods.
Unless otherwise stated, promotional subscriptions automatically renew at the regular subscription price and frequency disclosed at checkout unless canceled before the end of the current billing period.
Promotional and introductory subscriptions are also subject to the 2-shipment minimum. If you cancel a promotional or introductory subscription before your 2nd shipment, your 2nd shipment will be processed and shipped at your subscription price.

How to Cancel
You can request cancellation after 30 days from the date of your initial order using any of the following methods:
• Through your online subscription management portal
• By contacting our customer support team by email or chat
If you experience difficulty canceling online, our support team can assist you.
Support representatives are not able to shorten or waive the 2-shipment minimum, or grant exceptions to it, regardless of the reason for the request.

Subscription Management
Through the subscription management portal, you may:
• View your next billing date
• Update payment or shipping information
• Cancel your subscription (available after 30 days from the date of your initial order)
Changes or cancellations made after a billing period has started will apply to future billing cycles only.