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Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, items must be in the same condition in which they were received. This means the item must be unworn, unused, completely unopened, and free of any debris, residue, hair, pet hair, or signs of handling. You will also need your order number, which we can locate under your account if needed.
Once you contact us, we will review your request and, if eligible, approve the return for shipment back to us and provide return instructions, including the correct return address.
Please note: Approval to send an item back does not guarantee approval of the return itself. All returns are subject to inspection once received by our returns department.
Once your return arrives, the item will be inspected to ensure it meets our return conditions. Apparel is shipped from our facility in sealed packaging, and items cannot be altered or tampered with prior to inspection.
If an item is found to be worn, used, opened, or contains hair, pet hair, debris, residue, or other signs of use, the return will be denied. In these cases, the item will be documented with photos for internal records and discarded for health and safety reasons. Items that do not pass inspection are not eligible for refund, exchange, or replacement.
Return shipping responsibility is determined on a case-by-case basis. If a prepaid return label is issued, we will cover the cost of return shipping. Unauthorized returns or packages sent without prior approval will not be accepted.
If you have any questions at any point in the return process, you can always reach us at info@realalexjones.com and our team will be happy to help.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Supplements
We stand behind the quality and effectiveness of Our Supplements, which is why we offer a 30-day return policy.
To be eligible for store credit, the product must be returned within 30 days and remain completely unopened. Opened items are not eligible and will void the return.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused. You’ll also need your order number.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. All approved returns are issued as store credit in the form of a digital gift card within 10 business days. The only times we issue a monetary refund to your original payment method are: (1) if you cancel an order before it has shipped; or (2) if we confirm the product is defective, damaged, or the wrong item.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@realalexjones.com.
Returns are not accepted on opened products.