Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and completely unopened. You’ll also need your order number (we can look this up under your account).

To start a return, you can contact us at info@realalexjones.com or by phone.
When you contact us for a return, we will give you the return address.
Once your return is accepted, we’ll send you instructions on how and where to send your package. Please request a return before sending anything back—unauthorized packages will not be accepted—and return shipping responsibility will be determined on a case-by-case basis; if we issue a prepaid label, we will cover postage.

You can always contact us for any return question at info@realalexjones.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Supplements
We stand behind the quality and effectiveness of Our Supplements, which is why we offer a 30-day return policy.
To be eligible for store credit, the product must be returned within 30 days and remain completely unopened. Opened items are not eligible and will void the return.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused. You’ll also need your order number.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. All approved returns are issued as store credit in the form of a digital gift card within 10 business days. The only times we issue a monetary refund to your original payment method are: (1) if you cancel an order before it has shipped; or (2) if we confirm the product is defective, damaged, or the wrong item.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@realalexjones.com.

Returns are not accepted on opened products.